BAE SystemsLeeds
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BAE Systems now has current job offers in Leeds. Can any of the employees tell if it’s well worth working there and what to expect, when it comes to employment conditions for those starting work?


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Application Support AnalystJob offer

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Requirements: excellent written and verbal communication skills

The Applied Intelligence division of BAE Systems delivers solutions which protect and enhance the connected world. Everything we do creates a safer future.

We want to solve problems for our customers and by bringing together great minds, we can work together to make the world a safer place.



Role profile…


BAE Systems Applied Intelligence requires a 2nd line support analyst with strong technology domain experience. You will be working on an established IT project within Managed Services. We are looking for a self-starting, well-motivated individual to join the service team and work across our client’s projects.

What you will be doing… (Role Duties and Responsibilities)


Working as a part of a team of 10 you will be expected to carry out support and administration activities for a suite of multifaceted applications in a virtualised environment, whilst following the ITIL methodology.  

You will be responsible for responding to incidents, investigating fixes and work-arounds and providing timely communications to stakeholders. You will also be expected to become involved in the planning, testing and implementation of changes within production and staging environments. You will also be expected to provide additional support within the realms of client liaison, reporting and incident assignment tasks for other areas of the business.


The service provided covers a business critical system in a sensitive, dynamic and diverse environment which includes multiple stakeholders. Therefore good communication, team working and stakeholder engagement skills are required.

Responsibilities include:

Incident, problem, change and event management under the guidelines of ITIL Supporting technical change Liaising and working with 1st and 3rd Line Support Teams Preventive maintenance through system monitoring Production and distribution of service reports. Responding to, and resolving technical issues within SLA Responding to client requests, anticipating and meeting client problems and needs using innovative approaches when applicable Communicating with customers and other stakeholders within the environment in relation to service requests and incidents


What we are looking for… (Skills and Experience)



Proven track record in delivering 2nd Line Support Services. Understanding of ITIL (V3 Foundation qualification is desirable) Experience of using Service Management software and tools for incident and problem management. Experience with Windows and Unix operating systems Excellent written and verbal communication skills Customer Service skills.



Experience of operating in a diverse service environment with multiple stakeholders. Experience of database (SQL Server/MySQL) housekeeping and database support. Microsoft .Net, Drupal, Java, WSO2 middleware experience Apache framework and application server management Shell scripting and batch job creation and management An awareness of Talend ESB or a similar ETL solution. An understanding of network configuration and Active Directory Management Experience in implementation of SSL certificates Awareness of security threats within the industry


Clearance Information

Applicants should be UK Nationals by birth and in a position to complete SC clearance if this is not currently held

Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. For more guidance on National Security Vetting please click here.


About BAE Systems Applied Intelligence:

We help nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations.  We do this using our unique set of solutions, systems, experience and processes.


Our success is down to our people. The changing nature of our business means that we’re constantly looking for the brightest talent to help us fulfil our ambitions. As an experienced professional, we’ll entrust you with responsibility; this means that you’ll have client contact, variety and support from day one.


We'll encourage and support you to develop your skills and reward you as you grow. Whatever your area of expertise, you'll be much more than just a job title; you'll be an integral part of the business where your individual contribution makes a difference every day. Great minds deserve great rewards, so we also offer a very competitive salary and benefits package.


Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. Staying competitive in today’s global marketplace requires an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.


Division Overview:Global Engineering

At BAE we are passionate about technology and we’re world renowned for being hugely innovative. Our Applied Intelligence division is a rapidly growing part of the BAE group. Our goal is to help our customers defend their businesses. That doesn’t just mean security; many of our customers know us for being great at Digital Transformation and we often find ourselves working with major household names like Sony, Virgin Media, EE, Vodafone and Three to name a few.  It’s not just the public sector either.  We do a lot to help private sector organisations, and we’re proud of the way that we help our nation.  Our customers are as varied as the technology that you’ll be working with.  With such a variety of work, we’re focussing on making sure that we build great teams, using the right tools, in the right way.



Help us secure a connected world by being an unseen hero. Apply now and be inspired.

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