Docusign, IncLondon
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Enterprise Account Executive - Financial Services Sector

Sales & Business Development | London, UK

Closing Date: 30th November 2018

Change the way customers and partners live and do business while helping them grow their top and bottom line with our transformative technology.

Position Summary:

DocuSign are seeking an Enterprise Account Executive specifically to work closely with our strategic financial services clients. Are you excited at the prospect of a role where you will play a key part in growing our London enterprise team?

As the dedicated Enterprise Account Executive you will work closely with DocuSign’s largest and strategic financial services customers as a trusted advisor. You will understand their company challenges and business goals and drive both new business and upsell opportunities to our financial services clients. Passionate about the DocuSign product and you will be driven to achieve optimum results and revenue.

This position is an Individual Contributor and reports to the VP, Enterprise Sales EMEA North, who is based in London.

Responsibilities:

Qualify Enterprise sales opportunities in the Financial Services industry based on DocuSign’s success criteria Build Enterprise and execute plans and strategies for each financial services account Effectively leverage internal resources (Presales, Professional Services, Legal etc.) in Sales Campaigns to ensure sales success Uncover customer needs with financial services clients and develop relationships with multiple Enterprise stakeholders within the assigned accounts across all Lines of Business Consistently seek new Enterprise business opportunities in the financial services industry by presenting, recommending and upsell new DocuSign solutions, services and partner solutions Develop, strategize, negotiate and close business, you strive to see the bigger picture and drive optimum results for the business

Requirements:

Proven track record of direct sales exp. in an Enterprise Account Executive role or equivalent quota-carrying role Experience dealing with enterprise level organisations in the Financial Services sector Experience in selling SaaS / cloud solutions Experience managing and closing complex sales-cycles with senior decision makers / C-level executives Willingness and ability to travel as necessary, typically about 25%. An effective communicator, you build and nurture strong business relationships using your business insight and real passion for the product and customer

Are you up for the challenge?

Sales & Business Development @ DocuSign

Our technology is transforming the way our customers live their lives and do business. Our Sales team is collaborating with customers across the globe to help them leverage our technology to change the way they do business. Our Business Development team is partnering with some of the largest most innovative companies in the world and in their industries to bring the power of DocuSign to more customers. Whether you are selling to an individual or a large enterprise, you will apply your extensive knowledge of our product and strategic partnerships to help our customers grow their top and bottom line.

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management(DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

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Enterprise Customer Success Account Manager-UK 

Customer Success & Support I London, United Kingdom

Closing Date: September, 28th 2018

Collaborate with our customers while providing consulting services and technical support to help them leverage their use of our products for maximum impact.

Position Summary 

Building world-class relationships with key Enterprise customers in UK and EMEA to deliver high levels of customer satisfaction and loyalty, whilst maximising solution adoption. 

Customer Success lies at the heart of DocuSign’s customer retention and growth strategy. The Enterprise Customer Success Manager based in the UK is responsible for building and developing positive relationships with our customers.

Your goal is to maximise the impact of our customers subscriptions through high adoption and resultant value realisation. You will develop a deep knowledge of the customers’ business and build customised success plans to ensure objectives are achieved. Ultimately you are responsible for the growth of customers from initial sale through to contract renewal.

This position is an Individual Contributor and reports to the VP of Customer Success, EMEA. 

Responsibilities

Build relationships with existing UK and EMEA Enterprise clients to develop partnerships that ensure high degrees of customer satisfaction and loyalty Execute on strategies to drive DocuSign adoption and usage with existing Enterprise clients in the EMEA territory Craft EMEA Enterprise customer success plans customised to their requirements. Team with EMEA Account Executives to ensure qualified upsell is maximized. You’ll establish regular touchpoints to ensure the customer journey remains on track, and any issues are addressed promptly You’ll be the principal point of contact for key EMEA customers and leverage the internal organisation to meet the needs of your customers.  You’ll lead customer engagement with other DocuSign resources, such as professional services and training You’ll liaise with the Enterprise Account Executive team to agree and execute account strategies that deliver value growth to the customer and to DocuSign Develop a keen understanding of the customer’s business to help identify opportunities to expand the DocuSign solution beyond the existing functionality.  Develop a good level of understanding of DocuSign’s product portfolio to enable you to advise customers on standard methodologies and solution optimisation. You’ll act as the customer champion, by constantly looking for improvement areas and ways to delight and retain our users through better product and customer service You’ll map and identify pain-points around product performance and functionality, and helping the product and Technology team address these challenges Develop reporting for customers highlighting key results and metrics to support the customer’s programme. Demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize DocuSign’s services.  You’ll provide accurate, timely reports, and forecasts, as needed, for management.  Ensure renewal of all assigned Enterprise accounts in the EMEA territory

Required Experience

BS/BA degree required.  Proven experience in customer success management, customer experience, or another similar role preferably within a SaaS/cloud environment.  Proven track record of success in managing an Enterprise portfolio of accounts. Proven ability to manage large volume of concurrent client relationships. Ability to identify, critique, suggest, and implement intelligent changes to the clients' business optimization processes.  Proven self-motivation and passion to execute against objectives.  Excellent verbal and written communications skills to be able to interact credibly at all levels of an organization, from individual contributors to C-level. 30% to travel to EMEA Enterprise customers 

Are you up for the challenge?

Customer Success & Support @ DocuSign

At DocuSign, we measure our success by our customers’ success. We collaborate with our customers to help them leverage their use of our products for maximum impact. Our global Customer Success and Support team provides consulting services and technical support on-site and over the phone support. We ensure that all our customers are satisfied, and are DocuAdvocates. You are the eyes and ears of our company and provide insightful customer feedback to the rest of the organization so we can improve the user experience and make it one that consistently exceeds expectations.

About DocuSign 

DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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