Freight PersonnelNottingham
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If someone is interested the Freight Personnel enterprises is recruiting for the position of Operations Manager - Express Parcels /Pallets. Maybe someone is planning to apply?

   
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Indoor Sales Executive - Express Parcels – such an offer appeared recently in the Internet. Can someone share their experience from working at Freight Personnel?

   
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Our client is a well-established Logistics company, who tailor their freight and logistics solutions to clients' needs so you get the best possible service, with priorities to increase efficiencies and safeguard your reputation, all the while keeping you in control. In short, they work to meet the demands of their clients, so you can live up to brand promises.
We are now recruiting for a Client Account Team Manager. You will be responsible for the day to day management and development of our East Midlands based team delivering world class service to a range of key clients.

You will be responsible for liaising with clients and acting on feedback to drive client satisfaction and performance against agreed internal and external SLA's and KPI's.
Key Criteria/ Requirements:

* Customer service expertise gained in a fast-paced logistics or comparable environment.
* Established track record of developing, motivating and managing high performing teams.
* Demonstrable experience of implementing efficiency measures resulting in commercial and operational gains.
* Strong internal and external stakeholder engagement.
* Demonstrable experience of increasing and sustaining an industry leading NPS.

You and your team will Deliver Service Excellence to our clients; ensuring operational escalations are resolved quickly and effectively and communicated proactively to the client.
Implementing an ethos of continuous improvement within the team. Review, analyse and critically appraise existing systems and processes, making recommendations for change to improve service, costs and efficiency.
Design, implement and report on KPI's designed to drive focus on first call resolution and meeting client SLA targets whilst maintaining exceptional levels of service and control of cost base.
Develop a people management plan to manage, develop and coach staff to ensure operational capability is sustainable.
Development of a proactive client liaison plan, including face to face reviews, to ensure service levels are as agreed, our client expectations are met, and feedback is acted upon in a timely manner.

In order to apply for this role, you will have a logistics/freight forwarding background highly customer focused with extensive client liaison. You will have led or managed a high-performance customer service team.

You will have established partner relationships with clients have high energy and passion for delivering excellent customer services. Achieves results despite lack of resources. Goes beyond the call of duty. Shows bias for action. A results-oriented "doer".

Benefits:

£27,000-30,000 basic salary

Hols - 22 days plus bank holidays, plus 1 NQA day, plus day off for birthday
Pension

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