Fresh RecruitmentPoole
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2nd Line Support IT Technician – such an offer appeared recently in the Internet. Can someone share their experience from working in this company?

   
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IT Support AnalystJob offer

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2nd Line Support IT TechnicianJob offer

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Junior IT Support AnalystJob offer

Job Title: Junior IT Support Analyst
Location: Poole
Salary: DOE

We are currently recruiting for a Junior IT Support Analyst to join an IT Team based in Poole.

About the Role

As Junior IT Support Analyst you will provide IT support to users across all company locations (Head Office, Distribution Centre and Retail Stores) and assist in the maintenance and operation of the company network.

You will be responsible for:
Act as first point of contact for support requests received into the helpdesk Manage calls and support requests received via the IT department within the Service Level Agreement Log all incoming incidents/requests on the IT helpdesk accurately and ensure sufficient information is recorded Resolve incident if appropriate or escalate to the relevant internal or external person Provide support to users within our retail stores. This includes the operation of all aspects of the till systems and general IT requirements Manage and create users within Active Directory, Exchange server and other systems Complete tasks defined in the department's daily, weekly and monthly job lists Ensure backups are consistent and valid Ensure anti-virus and spam monitoring software is updating and current Monitor servers and provide regular health checks Install, configure and update software applications used by the business including desktop operating systems Administer the company phone system Check all log files across the companies systems and ensure errors are resolved. Escalate errors where appropriate Ensure that the asset register is correctly maintained and valid at all times
Our ideal candidate will possess both the experience and the skills as detailed above and will also have a passion, key interest and understanding of the lifestyle brand.

Ref: 1803-35-8622
It is important that you include a covering letter with your CV, detailing why you feel you are suitable for this position and highlighting all relevant experience. By applying for the role, you agree that Fresh Recruits may contact you under GDPR Article 6(1)(b) in connection with your application by email and/or telephone and you consent to receiving information by email and/or telephone in relation to Fresh Recruits providing you with work finding services, you may withdraw your consent at any time. If you do not hear from us within 3 working days please assume your application has not been taken forward on this occasion. We may contact you in the future about other suitable positions. Our Data Protection, Privacy Notice and Full Equal Opportunities policies can be viewed here: https://freshrecruits.co.uk/privacy-policy/
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