UnknownElephant & Castle
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ReceptionistJob offer
Health Management (a MAXIMUS Company) offers expert medical advice, dynamic health-promotion campaigns and on-site clinical support to a wide range of employers nationwide. We offer a friendly and supportive working environment and understand the importance of quality and standards. PLEASE NOTE INTERVIEWS WILL BE HELD W/C 3/12/18   - To be the first point of contact got all HML customers who contact us by telephone or visit our offices - To be the voice and face of Health Management - To support the clinical team by providing an efficient and effective service to our customers  - To carry out a range of administrative and support activities - Supporting the administration team with ad-hoc duties, including appointment bookings for clients at the clinic - Working with the clinic manager & facilities team to ensure all maintenance work is logged and completed - Ad hoc cover for reception at HML City office as and when needed Incoming Telephone calls • Answer within 3 rings in a clear, friendly and professional manner • Transfer call to most appropriate available member of staff • Take messages as appropriate (caller, phone number and reason for call if possible) • Ensure cover is in place during absences (liaise with CTA Team Manager) • Provide telephone cover for staff and managers during absence or attendance of meetings Incoming/Outgoing post • Open post and carry out initial sort (any queries, refer to senior member of staff) • Ensure post is ready for collection by 4.30pm Visitors to Health Management • Meet and greet visitors • Ensure visitor spreadsheet is completed and is taken out of the building in the event of a fire evacuation • Provide additional support during client visits including the provision of hot/cold drinks and ordering/presenting lunch etc. • Managing the IMA room ensuring that it is presentation for clinics and advising the Clinical Operations team of any issues arising from clinics. Clinical Team Administrator work (Ad-hoc) Supplies Ordering/Monitoring • Sole point of contact for members of staff wishing to order stationery and other supplies • Ordering and monitoring stationery orders/deliveries • Monitor other supplies (e.g. coffee, tea, cleaning materials etc) and re-order as/when necessary. • Organise emergency supplies (e.g. milk) as/when needed by requesting assistance from other members of staff. • Update and maintain the company phone list on a weekly basis. Facilities Maintenance • Ensure that appropriate supplies are maintained (e.g. cleaning materials, tea /coffee etc). • Strong telephone customer service skills • Good verbal and written communication skills • Strong planning and organisation skills Must be PC literate in the following packages: • MS Excel • MS Outlook • MS Word Must be able to proficiently use the internet Health Management is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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